Refund Policy

Our Commitment to Customer Satisfaction

Bump Lab is operated by All Day Global LLC.

At Bump Lab, we stand behind the quality of our service. This Refund Policy outlines the circumstances under which refunds are provided and our process for handling refund requests. It applies to all payment types: pay-as-you-go (PAYG) jobs, prepaid credit hours, and monthly or annual subscription plans.

Complimentary & Promotional Processing Hours

Bump Lab awards complimentary processing hours to beta participants, VIP members, and users as promotional credits from time to time. These hours have no cash value and are not refundable under any circumstances. Jobs processed entirely or partially using complimentary hours are not eligible for monetary refund — including any paid overage charged on top of applied credits.

Bump Lab is currently in beta. Paid processing jobs are subject to the remainder of this Refund Policy.

Pay-As-You-Go (PAYG) Jobs

Full Refunds — 100%, No Questions Asked

You will receive a full refund in the following situations:

• Processing failure: If our system fails to process your file due to a technical error on our end, we will first attempt to reprocess at no additional charge. If we cannot deliver within 48–72 hours, you receive a full refund.
• File corruption: If your file becomes corrupted during processing and cannot be delivered in usable format.
• Duplicate charges: If you are accidentally charged twice for the same file.

Discretionary Refunds — Case-by-Case

We review the following situations individually and may offer a full or partial refund, re-processing, or service credit:

• Quality issues: If you are unhappy with the output quality, contact us. We may offer free re-processing, a full refund if unresolvable, or a partial refund based on circumstances.
• Wrong preset selected: We may offer one free re-process if you contact us before downloading.
• Unexpected results: If output does not meet reasonable expectations, we will work with you to find a resolution.

No Refunds — PAYG

• Once payment is confirmed, all sales are final. A free preview is provided before every purchase.
• Once you download the processed file.
• If you do not download within 7 days and the file is automatically deleted.
• Cancelling a job or batch after payment, including jobs still queued and not yet started.
• Uploading the wrong file, changing your mind after processing, or not understanding what the service does.
• If your input file is severely damaged, corrupted, or of extremely poor quality to begin with.
• If you violate our Terms of Service.
• Repeated refund requests or patterns suggesting abuse of this policy.
• Jobs processed using complimentary, promotional, or awarded processing hours.
• Dissatisfaction with results after having reviewed and approved the free preview prior to purchase.
• DJ Tag Add-On and other post-complete add-ons: Once payment is confirmed, the add-on charge is final. An optional preview is available before purchase where offered. Change of mind after payment, or after updated files are delivered, is not refundable.

Monthly Subscription Plans

Subscription plans (DJ, Producer, Studio) are billed in advance at the start of each billing period. By subscribing, you authorize recurring charges to your payment method at the selected billing interval.

How Monthly Billing Works

• Your plan hours are credited to your account immediately upon each successful payment.
• Hours reset at the start of each billing period — unused hours do not roll over and expire at period end.
• Cancellation takes effect at the end of your current paid billing period. You retain full access and your remaining hours until that date.
• Downgrading your plan takes effect at the start of your next billing period.

No Refunds — Monthly Subscriptions

Monthly subscription fees are non-refundable once the billing period has begun. This includes:

• Partial-month refunds for cancellation mid-period.
• Refunds for unused hours remaining at the end of a billing period.
• Refunds requested after hours have been consumed, regardless of whether the full allotment was used.
• Refunds for a renewal charge when cancellation was not submitted before the renewal date.
• Each job processed under your subscription constitutes service fully rendered for that portion of your plan fee. Once a job has been processed — regardless of how many hours remain in your billing period — that processing is non-refundable.
• Dissatisfaction with output quality after having used the free preview available before every job, regardless of plan type. The same no-cost preview available on pay-as-you-go purchases is available to all subscribers before committing hours to any job.

If you believe you were charged in error, contact us within 7 days of the charge and we will investigate.

Annual Subscription Plans

Annual plans are billed once per year in advance. In exchange for the annual commitment, annual subscribers receive a reduced effective monthly rate and additional bonus processing hours each month compared to monthly billing.

14-Day Cooling-Off Period

Annual subscribers may request a full refund within 14 calendar days of the initial purchase date, provided no processing hours have been consumed. Both conditions must be met. If any hours have been used — even one job — the cooling-off period no longer applies and no refund will be issued.

Annual Renewal

• We will email you a renewal reminder 30 days before your annual renewal date.
• To avoid being charged for the next year, you must cancel before the renewal date.
• Renewal charges are non-refundable once processed.

No Refunds — Annual Subscriptions

• After the 14-day cooling-off period has elapsed.
• After any processing hours have been consumed, regardless of when the purchase was made.
• For unused hours that expired at end-of-month resets.
• For renewal charges when cancellation was not submitted before the renewal date.
• For downgrades requested mid-year — downgrade takes effect at the next annual renewal.
• Annual fees are not prorated. If processing hours have been consumed, no partial or prorated refund will be issued for remaining months on the annual term, regardless of how much of the year remains. Each month of service access and each job processed constitutes service fully rendered for that portion of the annual fee.
• Dissatisfaction with output quality after having used the free preview available before every job. The same no-cost preview available on pay-as-you-go purchases is available to all subscribers before committing hours to any job, and constitutes your opportunity to evaluate quality prior to processing.

Subscription Hours — Important Terms

• Subscription hours are non-transferable and cannot be moved between accounts.
• Subscription hours have no cash value and cannot be redeemed for a refund once credited to your account.
• Unused hours expire at the end of each monthly billing cycle and are not carried forward regardless of billing interval (monthly or annual).
• If your subscription payment fails, your account is downgraded to PAYG status until payment is resolved. Failed payment attempts do not entitle you to a refund of any prior period.

Fraud, Abuse, and Payment Disputes

We take payment integrity seriously. The following actions will result in immediate account suspension and may result in permanent termination:

• Subscribing with fraudulent or stolen payment credentials. Any hours consumed under a fraudulent payment are non-refundable to any party other than the verified card holder via their card issuer's dispute process.
• Subscribe, consume hours, and demand a refund in a repeated pattern across the same or multiple accounts. This constitutes abuse of our service and refund policy.
• Creating multiple accounts to circumvent plan limits, exploit promotional credits, or obtain refunds across accounts.
• Using false or inaccurate billing information to obtain a price other than the one applicable to your verified billing address. Such transactions may be reversed and the correct amount charged.
• Filing a chargeback without contacting us first. We reserve the right to dispute chargebacks and suspend accounts pending investigation. We will provide evidence of service delivery to your payment provider. Accounts with unresolved chargebacks remain suspended until the matter is settled.

If you suspect unauthorized use of your account or payment method, contact us immediately. We will work with you to investigate and resolve the situation.

Chargebacks

If you file a chargeback with your payment provider instead of contacting us first, your account will be suspended pending resolution. We reserve the right to dispute chargebacks and will provide evidence of service delivery to your payment provider.

Please contact us first — we are committed to resolving issues fairly and quickly. Most refund requests are processed faster than chargebacks.

How to Request a Refund

Contact our support team with your account email, order or transaction ID, reason for the request, and a description of the issue. Our team will review your request within 24 hours (business days). If approved, refunds are processed within 5–7 business days and will appear on your original payment method.

For subscription billing disputes, please include your subscription plan name, billing date, and whether any hours were consumed during the billing period in question.

Service Credits

In some cases, we may offer service credits instead of monetary refunds. Credits can be used for future processing and:

• Never expire
• Are applied automatically to your next order
• Cannot be transferred or redeemed for cash
• Do not carry cash value and are not refundable

Pricing Variation

Pricing may vary based on your billing country, applicable taxes, and promotional eligibility. Final pricing is always displayed at checkout before payment authorization. Nothing in this policy affects any mandatory consumer pricing protections available under the laws of your jurisdiction.

Questions?

If you have questions about our Refund Policy, please contact us at:

Support: Support Center