Terms of Service

1. Agreement to Terms

These Terms are entered into by All Day Global LLC, doing business as Bump Lab. By accessing or using Bump Lab ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

You must be at least 18 years of age to use the Service or enter into a subscription or payment agreement. By using the Service, you represent and warrant that you meet this requirement.

2. Description of Service

Bump Lab provides automated audio processing and mastering services for DJ mixes, podcasts, and long-format audio content. Our Service processes your audio files using proprietary technology to improve sound quality, balance levels, and optimize for various playback platforms.

Bump Lab is currently in beta. The Service may contain bugs, interruptions, inaccuracies, incomplete functionality, or periods of unavailability. We make no guarantees regarding uptime, output accuracy, or feature completeness during the beta period.

3. Your Content and Ownership

You Retain Full Ownership

You retain 100% ownership of all files and materials you submit to the Service, including audio mixes, DJ tag audio files, cover art, images, metadata, and any other content you upload or provide ("Your Content"). We do not claim any copyright, trademark, or other intellectual property rights to Your Content.

License to Process

By uploading Your Content, you grant us a limited, temporary, non-exclusive, royalty-free license solely to:

• Store your files securely on our servers for the duration of the processing and 7-day retention period
• Process your audio using our proprietary technology
• Incorporate any supplementary files you provide (including DJ tag audio, cover art, and metadata) into your processed output files
• Deliver the processed files back to you

This license is strictly limited to performing the Service and expires automatically when your files are deleted. We will not use Your Content for any other purpose.

Your Responsibility for Uploaded Content

You are solely responsible for all content you upload. Bump Lab does not review, screen, or verify the ownership or licensing status of any files submitted to the Service. By uploading Your Content, you represent and warrant that:

• You are the owner of Your Content or hold all necessary rights, licenses, consents, and permissions to upload, process, and use it through the Service
• Your Content — including all audio, DJ tag audio files, cover art, images, photographs, artwork, and any other materials — does not infringe or misappropriate the copyright, trademark, trade secret, right of publicity, or any other intellectual property or proprietary right of any third party
• Your Content does not contain illegal material or violate any applicable law or regulation
• You have obtained any and all required licenses or permissions from the relevant rights holders before uploading third-party content of any kind

Bump Lab is not liable for any copyright infringement, rights violations, or other legal claims arising from Your Content. All such liability rests solely with you.

Indemnification

You agree to indemnify, defend, and hold harmless Bump Lab, All Day Global LLC, and their respective officers, directors, employees, contractors, and agents from and against any and all claims, demands, suits, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (i) Your Content, including any claim that Your Content infringes or misappropriates any intellectual property or other right of any person or entity; (ii) your use of the Service in a manner not permitted by these Terms; or (iii) your violation of any applicable law, regulation, or third-party right. Bump Lab reserves the right, at your expense, to assume exclusive control of the defense and settlement of any matter subject to indemnification by you. You will cooperate as reasonably requested by Bump Lab in the defense of such claims.

4. File Storage and Deletion

All processed files are stored for 7 days from the completion of processing. After 7 days, files are automatically and permanently deleted from our servers.

• Files are available for download immediately upon completion
• A reminder email will be sent 24 hours before deletion
• Download links expire after 7 days
• We cannot recover files after deletion
• Full re-processing of a mix (new upload / new mastering job) requires re-uploading and a new payment or subscription hours, as applicable

Post-complete updates and add-ons. During the 7-day retention window, you may be eligible to apply limited updates to a completed mix without starting a new processing job, including:

• A one-time Files update (File Tags and/or Cover Art Tag in a single confirm), when offered for that mix
• A one-time DJ Tag Add-On, when the original order did not include DJ Tags & Drops and the add-on is still available for that mix

Updated downloads replace prior download files for that Mix ID. The 7-day retention period is measured from original job completion and is not extended or reset by post-complete updates or add-ons. Add-on eligibility, pricing, and one-time limits are shown in the product before you confirm. Once a DJ Tag Add-On or Files update has been successfully applied to a mix, that slot cannot be used again through self-serve Update your files (failed attempts may be retried). Support may approve an admin remux exception for a Mix ID; there is no in-product second Files update.

5. Payment and Pricing

Beta Program

Bump Lab is currently in beta. Beta participants may receive complimentary processing hours as part of their invitation. We reserve the right to modify beta benefits and implement or adjust paid pricing at any time with notice to users.

Pay-As-You-Go (PAYG) Pricing

• Pricing will be clearly displayed before processing begins.
• Payment is required before file processing begins.
• Billing basis: Fees are calculated based on the total duration of the uploaded audio file as measured at the time of submission. This is the authoritative duration for billing purposes regardless of the audio content within the file.
• All prices are in USD and exclude applicable taxes (VAT, sales tax).
• We accept major credit cards via Stripe.
• Final sale amount is verified against the billing address provided at checkout. Providing false billing information is a violation of these Terms and may result in account suspension.
• Pricing may vary based on your billing country, applicable taxes, and promotional eligibility. Final pricing is displayed at checkout before payment authorization.

Subscription Plans

Bump Lab offers monthly and annual subscription plans that provide a set allotment of processing hours each month, Pro quality outputs, and DJ tag inclusion. By subscribing, you agree to the following:

• Billing basis: Subscription processing hours are deducted based on the total duration of each uploaded audio file as measured at the time of submission, consistent with the billing basis for Pay-As-You-Go pricing above.
• Recurring billing: You authorize Bump Lab to charge your payment method on a recurring basis (monthly or annually) at the rate displayed at the time of purchase. Charges occur at the start of each billing period.
• Automatic renewal: Subscriptions renew automatically unless cancelled before the renewal date. Annual subscribers will receive a reminder email 30 days before renewal.
• Hours reset monthly: Subscription hours are credited at the start of each billing period and reset at the start of the next. Unused hours do not roll over and expire at period end, regardless of billing interval.
• Hours are non-transferable: Subscription hours cannot be moved between accounts, shared, or redeemed for cash.
• Cancellation: You may cancel your subscription at any time through your Account Settings without contacting support. Cancellation takes effect at the end of your current paid billing period. You retain access to your plan and remaining hours until that date. No partial-period refunds are issued.
• Downgrades: Plan downgrades take effect at the start of your next billing period.
• Upgrades: Plan upgrades take effect immediately. Any unused days on your current plan will be prorated toward the upgraded plan cost.
• Failed payments: If a subscription payment fails, your account will be downgraded to PAYG status until payment is resolved. We will attempt to notify you via email.
• Price changes: We reserve the right to change subscription prices at any time. For monthly subscribers, price changes take effect after 30 days written notice; your rate will not change mid-billing-period. For annual subscribers, your locked rate applies through the end of your current annual term — you will not be charged the new price until your plan renews. Renewal at the updated price constitutes acceptance. If you do not accept the new price, you may cancel before your renewal date.

Fraud and Abuse

• Using fraudulent, stolen, or unauthorized payment credentials to access the Service or subscription plans is strictly prohibited and will result in immediate account suspension and referral to law enforcement where appropriate.
• Creating multiple accounts to circumvent plan limits, exploit promotional credits, or obtain refunds across accounts is prohibited and will result in termination of all associated accounts.
• Using false or inaccurate billing information to obtain a price other than the one applicable to your verified billing address. Such transactions may be reversed and the correct amount charged.
• Patterns of subscribing, consuming hours, and repeatedly requesting refunds constitute abuse of the Service and will result in account termination with no further refund eligibility.

6. Refund Policy

Automatic Refunds

• Processing fails due to our error: 100% refund
• File corrupted during processing: 100% refund
• Service is unavailable and prevents you from processing or downloading your files: Contact support for refund consideration

Manual Refund Requests

All other refund requests will be reviewed on a case-by-case basis. Contact support@bumplab.io within 7 days of your purchase.

No Refunds

• After you have downloaded the processed file
• If you miss the 7-day download window
• For user error (wrong file uploaded, changed mind)
• For violations of these Terms
• For jobs processed using complimentary, promotional, or awarded processing hours — these have no cash value regardless of outcome
• For dissatisfaction with results after having reviewed and approved the free preview of your processed file prior to purchase
• For post-complete add-ons (including the DJ Tag Add-On) after payment is confirmed, including where an optional preview was available before purchase

Our full Refund Policy is incorporated into these Terms by reference. By agreeing to these Terms, you also agree to the Refund Policy.

7. Prohibited Use

You may not:

• Upload illegal, harmful, or copyrighted content without authorization
• Reverse engineer, decompile, or attempt to extract our proprietary technology
• Resell or redistribute our Service without written permission
• Use automated systems to abuse the Service
• Attempt to gain unauthorized access to our systems
• Violate any applicable laws or regulations
• Use the Service if you are located in, or are a national or resident of, any country subject to applicable trade sanctions or export control laws, including those administered by the U.S. Office of Foreign Assets Control (OFAC)

8. Service Availability

We strive to provide reliable service but do not guarantee uninterrupted access. We reserve the right to:

• Modify or discontinue the Service at any time
• Perform maintenance with or without notice
• Limit usage during high-demand periods
• Suspend or terminate accounts that violate these Terms

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BUMP LAB SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Damages resulting from your use or inability to use the Service
• Any issues arising from third-party services (payment processors, hosting providers)

Our total liability shall not exceed the amount you paid for the Service in the 12 months prior to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, gross negligence, or statutory consumer rights that apply in your jurisdiction.

10. Intellectual Property

The Service, including all software, algorithms, technology, and branding, is the exclusive property of Bump Lab and is protected by copyright, trademark, trade secret, and other intellectual property laws.

You may not copy, modify, distribute, or create derivative works based on our proprietary technology.

11. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your data, including:

• Encryption in transit (TLS 1.3)
• Encryption at rest (AWS S3 server-side encryption)
• Secure access controls and authentication
• Regular security audits and monitoring

However, no system is 100% secure. You use the Service at your own risk.

12. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

13. Public Profiles and Community Features

Bump Lab includes community features including a public mix board, in-app activity feeds, and social content. New accounts are set to Private by default. You may opt in to Public visibility at any time in Account Settings.

When your account is Public, your username, country, and mix activity count may be featured on the Bump Lab mix board, in-app community feeds, and Bump Lab's social media channels (e.g. Instagram, TikTok, X). Only your username, country flag, and mix activity count are ever displayed — your email, payment details, and hours processed are never shared publicly. You may switch your visibility back to Private at any time in Account Settings, which will remove you from all public-facing community and social features.

14. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via:

• Email notification
• On-site banner
• Updated "Last Modified" date

Your continued use of the Service after changes constitutes acceptance of the new Terms.

15. Termination

You may stop using the Service at any time. We may suspend or terminate your account if:

• You violate these Terms
• Your account is inactive for an extended period
• Required by law
• We discontinue the Service
• You engage in payment fraud, chargeback abuse, or multi-account abuse as described in Section 5

Upon termination, your files will be deleted and you will lose access to the Service. Active subscription plans are cancelled immediately upon termination for cause with no refund of the remaining billing period. Unused subscription hours are forfeited.

If you cancel your subscription voluntarily, termination of your subscription takes effect at the end of your current paid billing period per Section 5.

16. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes shall be resolved in the courts of the State of California.

Nothing in these Terms limits or excludes any mandatory consumer protections, statutory rights, or remedies available to you under the laws of your country or jurisdiction of residence that cannot be waived by contract.

17. DMCA and Copyright

Bump Lab respects intellectual property rights and complies with the Digital Millennium Copyright Act (17 U.S.C. § 512). We will respond to valid DMCA takedown notices and maintain a repeat infringer policy. Upon receiving a valid notice, we may remove or disable access to the reported content immediately and without prior notice to the uploader.

Reporting Copyright Infringement

If you believe content on the Service infringes your copyright, submit a written notice to our designated agent including: (i) identification of the copyrighted work; (ii) identification of the infringing material and its location on the Service; (iii) your contact information; (iv) a statement of good-faith belief that use is not authorized; (v) a statement under penalty of perjury that the information is accurate and you are authorized to act on behalf of the copyright owner; and (vi) your physical or electronic signature.

Designated DMCA Agent: Legal, All Day Global LLC — submit via Contact Form with subject line “DMCA Notice.”

Counter-Notice

If you believe material was removed in error, you may submit a counter-notice containing: (i) identification of the removed material and its prior location; (ii) a statement under penalty of perjury that you have a good-faith belief the material was removed by mistake or misidentification; (iii) your contact information and consent to jurisdiction; and (iv) your signature.

Repeat Infringer Policy

Accounts that are the subject of three or more valid DMCA notices will be terminated.

18. Dispute Resolution and Arbitration

Please read this section carefully — it affects your legal rights.

Binding Arbitration

Except as described below, you and Bump Lab agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration under the rules of the American Arbitration Association (AAA) rather than in court. The arbitration will be conducted in California, or remotely at either party's election.

Class Action Waiver

You and Bump Lab each waive the right to a jury trial and the right to participate in a class action, class arbitration, or representative proceeding. Claims must be brought individually.

Exceptions

Either party may bring an individual claim in small claims court. Either party may seek injunctive or other equitable relief in court for claims relating to intellectual property infringement, unauthorized access, or misuse of the Service.

Opt-Out Right

You may opt out of this arbitration agreement by notifying us in writing within 30 days of first creating your account. Opting out does not affect any other provision of these Terms.

Mandatory Local Rights

Nothing in this section overrides any mandatory consumer protections or dispute resolution rights available to you under the laws of your jurisdiction that cannot be waived by contract (including EU/UK consumer law and applicable Australian law).

19. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to:

• Acts of God, natural disasters, or severe weather events
• War, terrorism, civil unrest, or government action
• Internet or telecommunications failures
• Third-party service outages (including AWS, Railway, Stripe, payment processors, or hosting providers)
• Distributed denial-of-service (DDoS) attacks, security incidents, or malicious cyber activity
• Power outages or infrastructure failures
• Pandemics or public health emergencies

During a Force Majeure event, our obligations under these Terms (including refund timelines and service delivery commitments) are suspended for the duration of the event. We will make reasonable efforts to notify users and resume normal operations as soon as practicable. Refund eligibility during Force Majeure events will be reviewed on a case-by-case basis.

20. Contact

If you have questions about these Terms, please contact us at:

Contact: Contact Form